Ordering, Shipping & Payment Information
Please inquire about Canadian orders.
We will do our best to accommodate!
(Subject to change due to weather conditions East of the Rockies!)
Please call or email us with any questions or concerns.
(360) 385-5114 ~ firstname.lastname@example.org
We have many more plants available here at the nursery that are not listed on our online store.
Orders are shipped every Monday and Tuesday (holidays and weather dependent). Plants need to be pulled, labeled, cleaned, wrapped and boxed along with all the necessary paperwork and we have a lot of orders each week.
Please note: Additions to your order and combing multiple orders must be made by the Wednesday prior to your designated shipping week so we have time to process your order. We will only combine a maximum of three orders for the base shipping and handling refund. We love saving our customers costs on shipping as we know it is expensive, but the process is involved and has become too time consuming for us as we grow. Thanks for understanding!
We accept VISA, Master Card, Discover, PayPal, and checks by mail. You can make our day and drop by the nursery with cash. Your credit card is charged upon placing your order, which stakes your claim on your plants. Plants being what they are, things can happen to them which we didn't anticipate and if we are unable to fill your order completely, you will be refunded.
As our plants come in a variety of pot sizes and are widely variable as to price, we could not have shipping prices based on the number of plants or a percentage of the order total, as sometimes someone would not be getting a fair shake. We are happy to say that our algorithm does an excellent job of computing fair shipping charges. Our charges compare quite favorably with other online nurseries when using the same method of shipping, especially when given our often larger container size. We are not making money on shipping. The process is more involved than one might suspect.
We ship year round weather permitting. We do shut off shipping for everyone in August, and East Ground December-February (special requests can be placed within these windows). We are weather junkies and if there is weather that is too cold or too hot between us for the method of shipping, then we will delay shipment and notify you. We want your plants to arrive happy and healthy!
We pack your plants carefully in an eco-friendly material. We've yet to see a nursery who says they don't, but it is true - they are carefully packed because they are all our kids. Larger pots such as 1 gallon may have the pot removed as well as some soil, in which case the root ball will be securely wrapped in plastic. Smaller pots will either ship in the container or with the container removed as above, depending on the plant. Dormant bulbs or rhizomes may be sent free of soil and packed in damp shavings. This reduces weight and reduces the chances of shipping damage, because heavier boxes are harder to handle. Damage doesn't happen often, but we do all we can to make sure it doesn't happen.
When you get your order, unpack it immediately and water if needed. Place the plants in light shade until you can plant them. If you are planting right away and it is blazing sun, a little shading for a day or two is helpful. Likewise if you get a serious cold snap after planting, mulching or protecting is common sense.
Order Cancellation Policy
We understand that life happens and things come up, but being a very small organization the process of canceling and restocking orders is time consuming and expensive. Therefore, we have decided that we will start enforcing a restocking fee of $40.00 per order if it is canceled more than 48 hours after being placed. Please reach out to us at email@example.com with questions, concerns or special circumstances.
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