Ordering, Shipping & Payment Information

Ordering

Orders are shipped Monday, Tuesday and sometimes Wednesday. Holidays and uncooperative weather will sometimes delay shipping. We do not ship in August or mid-December through January, except by special arrangement.

Unfortunately, we are unable to ship out of the country


Combining Orders

If you would like to add plants to your existing order, please place a new order for the plants you wish to add and tell us in the order comments that you would like us to combine your orders. This will reserve your plant for you and help you save some in shipping costs. We do need 1 business day notice in order to combine your orders and even more advance notice is greatly appreciated. 


Gift Certificates

You can purchase either an electronic version of a gift certificate, which can be sent very quickly, or a paper version we send through the mail, which takes longer.  We can process gift certificates within one business day but will also do our best to accommodate emergency gift certificate needs. (We get it!)


Payment

We accept VISA, Master Card, Discover, PayPal, and checks by mail. Your credit card is charged upon placing your order, which stakes your claim on your plants. If we are unable to fill your order completely, you will be refunded.

Shipping Costs and Carriers

If you are choosing In-Store Pickup, please make sure you enter our store address as the "Shipping Address" at checkout. 1818 Hastings Ave, Port Townsend, WA 98368

Shipping costs are based on weight and volume PLUS a base shipping charge.

The base shipping charges are:

  • Western States: $12 base fee
  • Alaska and Hawaii: $15 base fee for 3 day shipping  (3 days after the processing period, not from the order date)
  • East of the Rockies: $15 base fee for 3 day shipping (3 days after the processing period, not from the order date)
We ship by USPS and UPS. If you have a preference, please let us know.
Shipping costs are higher than we like, but please know we do not make money on shipping fees.


Packaging
We normally ship your plants in nursery pots and wrapped carefully in an eco-friendly material. Our plants come in a variety of pot sizes. Dormant bulbs or rhizomes may be sent in soil-free shavings, which reduces shipping weight. The pots we use are made in Oregon, USA!

Damaged Plants

If your plants arrive dead or seriously damaged, please notify us within 5 business days. We will do our best to remedy the situation


We normally ship plants in the following pot sizes:

Small Band Pot: 2.25" x 2.25" x 5"

Medium Band Pot: 2.5" x 2.5" x 5.5"

4" Pot: 3.5" x 3.5" x 4.25"

Large Band Pot: 3.5" x 3.5" x 6"

1 Gallon: 5.5" x 5.5" x 6" or round 6.5" x 7"