Ordering, Shipping & Payment Information


Orders for placed today will ship the week of 2/4/2019. Gift certificates will ship within 1 business day. 


If you want a later ship date, please mention the date you would prefer.

Ordering

Orders are shipped Monday, Tuesday and Wednesday. Holidays and uncooperative weather will sometimes delay shipping. We do not ship in August or mid-December through January, except by special arrangements.


We do not ship to Hawaii or out of the country. Sorry!


Payment

We accept VISA, Master Card, Discover, PayPal, and checks by mail. Your credit card is charged upon placing your order, which stakes your claim on your plants. If we are unable to fill your order completely, you will be refunded.

Shipping Costs and Carriers

Shipping costs are based on weight and volume PLUS a base shipping charge.

The base shipping charges are:

  • Western States: $12 base fee for ground shipping
  • Alaska: $30 base fee for 2 day express shipping
  • East of the Rockies: $15 base fee for 5-7 day ground shipping
  • East of the Rockies: $25 base fee for 3 day express shipping
We ship by USPS and FedEx. If you have a preference, please let us know.
Shipping costs are higher than we like, but please know we do not make money on shipping fees.


Packing
We normally ship your plants in nursery pots and wrapped carefully in an eco-friendly material.Our plants come in a variety of pot sizes. Dormant bulbs or rhizomes may be sent in soil-free shavings, which reduces shipping weight.

Damaged Plants

If your plants arrive dead or seriously damaged, please notify us within 5 business days. We will do our best to remedy the situation. Plants shipped by ground are NOT guaranteed but plants shipped express are.


Order Cancellation Policy

Orders cancelled more than 48 hours after being placed will be charged a $40 restocking fee.


We normally ship plants in the following pot sizes:

Small Band Pot: 2.25" x 2.25" x 5"

Medium Band Pot: 2.5" x 2.5" x 5.5"

4" Pot: 3.5" x 3.5" x 4.25"

Large Band Pot: 3.5" x 3.5" x 6"

1 Gallon: 5.5" x 5.5" x 6" or round 6.5" x 7"